Troubleshoot

I am getting [WARNING] Certificate did not match expected hostname error when accessing my Sauron endpoint

Your Sauron was identified as possibly being no longer in use. We made best efforts to contact the owner which was unsuccessful. It was disabled due to lack of use. Please submit a request to re-enable Sauron on #sauron-support and provide multiple emails of contacts for this Sauron, so we have correct email ids on record.

When I try to login, I get error after SSO login Internal Server Error: Failed to authenticate: no attribute with name 'odxUserRoles'

(Due to IDCS restriction) when a user tries to access a Sauron and he is not part of any Sauron OIM entitlement, Sauron will throw this error in browser.

Please make sure you have the correct OIM entitlement needed to access this endpoint. Contact owner of your Sauron and submit request using OIM to get access. Once your request is approved, try again in an incognito browser.

I am not able to access any Sauron URL using SSO, getting Access denied message.

Assuming your team name is MyTeam, you need to belong to one of these OIM entitlements - MyTeamAdmin or MyTeamViewer or MyTeamEditor - to access your Sauron endpoints, else your access will get Access Denied error. Contact owner of your Sauron and submit request using OIM to get access. Once your request is approved, try again in an incognito browser.

If that doesn't resolve your issue, you need to make sure your ssoGroup for your Sauron matches your team name MyTeam. See SSO documentation for more details.

Note: MyTeamEditor entitlement is applicable only to Grafana endpoint. To access your non-Grafana endpoints, you will also need "MyTeamAdmin" or "MyTeamViewer" entitlement.

Please see https://help.handu-phx.handu.developers.oracledx.com/oim/ for more details